Is your ATPdigital up to date?
Checking your software version
ATPdigital 8 was released at the start of May. Since then we have been releasing a large number of updates to fix bugs reported by students since launch.
Ensuring you are on the latest version of ATPdigital will make sure you have received all of these patches and will get the best performance out of your app.
As of 17/09/2021 the latest software version is currently:
To check what version of ATPdigital you have currently updated to click on the cog in the bottom left of the login page:
You’ll find your software version number next to “Application” on the first page which opens (Versions):
If you are not on the latest version, then the most reliable way to make sure you get the latest edition is to re-download ATPdigital from our downloads page HERE
Installing from the latest installer will automatically install the latest software version including all the patches.
Source file not found
If you get this error message when running the ATPdigital installer, it implies that you have not uncompressed the installation files before installing.
ATPdigital comes in a .zip file which compresses all the installation files to make them quicker to download.
The easiest way to uncompress the files is to drag and drop the .msi and the .cab file from inside the .zip folder into another folder (such as your desktop). You can then run the installer from whichever folder you have extracted the files to.
I can’t activate the installation with my Licence Key and Account number
You have typed in the Licence Key incorrectly. Copy and Paste it from your registration email (using Ctrl +C > Ctrl +V) to avoid any incorrect characters.
You have used up all the activations on your account. Email firstname.lastname@example.org
If after clicking ACTIVATE the icon spins endlessly, this means that ATPdigital cannot contact the server to activate your installation. Ensure you are connected to the internet and that ATPdigital has been added as an exception on your firewall.
There is a problem with this Windows Installer package
The most common cause of this error is leftover files from a previous installation of ATPdigital. You need to ensure you restart your PC when uninstalling ATPdigital if you see this message as part of the uninstallation process:
To fix this problem you simply need to delete the leftover folders in your Program Files (x86) folder. You can find these by going to:
This PC > Local Disk (C:) > Program Files (x86).
Once you’ve deleted any leftover files, reboot your PC and run the installer again.
This error indicates that your email address and password have not been recognised.
Double-check the spelling of your email and consider using the “Forgotten Password” link to reset your password.
If you still can’t sign in after resetting your password, email email@example.com
Install not found
You cannot have two installations of ATPdigital on the same machine. If you are seeing this error message, it implies that you still have a copy of ATPdigital 6 installed on your PC.
To fix this problem you will need to uninstall both ATPdigital 6 & ATPdigital 8 before reinstalling ATPdigital 8.
You can uninstall an application by searching for “program” in the Windows/Start search in the bottom left of your screen and selecting “Add or remove programs” from the results.
If you still can’t sign in after reinstalling, email firstname.lastname@example.org
My lessons are showing as “Not yet available”
Lessons showing as “Not yet available” are lessons which are assigned to our account, but you have not yet chosen to download.
You can download all available lessons by clicking on the Updates Available button in the bottom left of the dashboard page.