Terms and Conditions



Terms and Conditions of Sale

Your consent to these terms and conditions constitutes part of the contract of sale of goods and for supply of services under the Consumer Contracts Regulations and other applicable UK and EU law including the Sale of Goods Act. The law requires us to set out certain of your rights, including the right to cancel the contract.

The parties
The parties to the contract are you, the consumer, and Bristol Groundschool Limited (“Bristol Groundschool”), Windmill Road, Clevedon, BS21 6UJ, United Kingdom. Our telephone number is +44 (0) 1275 340444, our email address is info@bristol.gs

“Bristol Groundschool” means Bristol Groundschool Ltd and its associated and subsidiary companies, servants and agents.

By pressing ‘Buy now’ on the website or by providing your debit or credit card details over the telephone you will place an order for goods and/or services. By accepting these terms and conditions you explicitly acknowledge that placing the order implies an obligation to pay. Bristol Groundschool then has a legal duty to supply goods that are in conformity with the contract.

Please note that we are legally required to add VAT (Value Added Tax) at the prevailing rate on all relevant products. Prices are quoted inclusive of VAT where it applies.

Shipping costs
Our charges for packing and shipping/postage are based on the weight and destination. Shipping charges are calculated at checkout.

Our intention is to dispatch training manuals, software and supporting materials within two working days (normally within one working day) of receipt of your valid payment. Occasionally this may not be possible for reasons beyond our control but we will always dispatch products as soon as possible.

Training materials will be dispatched by courier. In the UK delivery is normally next day, delivery to mainland Europe can take up to 7 working days, although it is normally faster than this. For international orders please allow 2 to 4 weeks, although, once more, it is normally faster than this. We will always notify you when your product is dispatched and can nearly always provide you with a tracking number on request.

Your right to cancel
The Consumer Contracts Regulations give you a right to cancel the transaction within 14 days after the day of receipt of the goods or services, with some exceptions such as the provision of downloaded content and software from USBs. This 14 day period is known as the cancellation period or cooling off period. If you wish to exercise your right to cancel you should notify Bristol Groundschool within the cancellation period and return the goods at your expense, preferably in the original packaging, within a further 14 days. If the goods are damaged on return a deduction may be made to reflect their decreased value.

In the case of downloaded digital content the law requires the download to be withheld by us until the end of the 14 day cooling off period unless both parties consent to waive the right to cancel. By accepting these terms and conditions you give your express consent to waive the right to cancel for downloaded digital content, effective from the point the download starts.

In the case of provision of a service the law also prohibits us from supplying that service during the cooling off period unless you make an express request. By accepting these terms and conditions you are making such an express request for us to provide any service which you have purchased effective from the point of order and without waiting for the expiry of the cancellation period. If you subsequently exercise any right to cancel within the cancellation period Bristol Groundschool will not charge you for services provided during the cancellation period

This does not affect your rights under the Sale of Goods Act and other applicable consumer legislation.

Cancellation/change of a revision week(s)

Cancellation or changes to a revision week booking must be given in writing no less than 6 weeks prior to the course start date. A charge of £800 for module 1 and £575 for module 2 and £575 for module 3 will be made to the individual for a cancellation with less than 6 weeks written notice.

No refund will be payable if revision weeks are not attended within 18 months of course purchase date.


Software requirements
PC version

  • Microsoft Windows Vista or later
  • Adobe Flash player

Mac version
Mac OS X version 10.7 (Snow Leopard) or later. Note, this software will not run on earlier OS versions, 32 bit processors or Power PC.
Adobe Flash Player

Hardware requirements
Minimum 15” screen
USB drive
4Gb of RAM
20Gb of available hard disc space
Internet access
PC: 2Ghz or faster 32bit (x32) or 64bit (x64) processor
Mac: 2GHz or faster 64 bit processor

Your Licence to Use ATPdigital

This end-user Licence Agreement is a legally binding agreement between you and Bristol Groundschool the provider of this software application.

1.0 Definitions

“Bristol Groundschool” means Bristol Groundschool Ltd and its associated and subsidiary companies, servants and agents.

“ATPdigital” means the software application and its associated databases and files produced by Bristol Groundschool and supplied on USB, or by download.

“Third party applications” means software applications owned by third parties and distributed under licence by Bristol Groundschool.

“Content” means all the text, images and video sequences produced by Bristol Groundschool.

“Licence” means this agreement.

“The User” means the original licensed purchaser of a copy of ATPdigital.

“Major Release” means a version of ATPdigital denoted by whole version number digits; for example Version 7.0 will be the major release following Version 6.0

“Minor Release” means a version of ATPdigital denoted by subsidiary number; for example Version 6.3 will be the first minor release following the issue of Version 6.2

“Training Provider” means the EASA approved training school with which the User is registered and/or the EASA approved training school from which the User purchased ATPdigital.

Software Product Licence

The Content is protected by copyright laws and international copyright treaties. ATPdigital is protected by international treaties and laws relating to intellectual property. ATPdigital and the Content is owned and is the copyright of Bristol Groundschool. ATPdigital is not sold to you but is licensed to you for your personal use within the terms of the Licence.

This Licence grants the User the right to install a copy of ATPdigital on two computers. Additional copies may be installed with the permission of Bristol Groundschool.

The Licence does NOT permit the User to install ATPdigital on any form of network server or other local area distribution medium. In the event that permission for such an installation is required you must contact Bristol Groundschool to arrange a separate licence.

This Licence strictly forbids the copying, lending, leasing or resale of ATPdigital or the distribution of the ATPdigital by any means for the use of anyone other than the User.

This Licence forbids any attempt to reverse engineer or otherwise attempt to de-compile ATPdigital.

This Licence forbids any attempt to defeat, destroy, disable or otherwise circumvent the copy protection systems associated with ATPdigital or other included Third Party Applications.

The manufacturers of Third Party software retain in full their copyright and intellectual property rights.

If your order includes a copy of ATPdigital you are purchasing a licence to use the ATPdigital software that is restricted to your own personal use. The licence is unlimited in time but warranties and technical support associated with the product are limited in time. By accepting these terms and conditions you explicitly agree to the terms of the licence as detailed below.

Bristol Groundschool warrants that ATPdigital will perform substantially in accordance with the User Guide for a period of 90 days from the date of receipt. No other warranty or implied warranty is offered under the terms of this licence.

To the maximum extent permitted by applicable law Bristol Groundschool will not be liable for any damages whatsoever, including without limitation direct or indirect damages for personal injury, business loss or any pecuniary loss arising from the use of ATPdigital.

In any event of costs associated with failure of ATPdigital to conform in accordance with the warranty the maximum extent of liability to Bristol Groundschool and your sole remedy shall be the greater of £30 or the actual purchase price paid by the User for ATPdigital.

Abuse or Misuse
If any costs incurred by yourself result from the misuse, misapplication, accident or abuse of ATPdigital then Bristol Groundschool shall incur no liability whatsoever.

If any costs incurred by any party result from the unauthorised use of ATPdigital then Bristol Groundschool shall incur no liability whatsoever.

Technical Support
The user shall be entitled to receive e-mail technical support for ATPdigital from Bristol Groundschool for 12 months from the date of purchase subject to the following provisions:

Requests for technical support shall be submitted by e-mail to Bristol Groundschool using the address support@bristol.gs.

Bristol Groundschool’s responses to request for technical support shall be made by e-mail.

You will indemnify Bristol Groundschool from all consequences arising from any written or verbal advice given by Bristol Groundschool‘s technical support personnel.

Technical support will be limited to issues directly related to the installation and operation of ATPdigital.

Technical support will include access to any Minor Releases to ATPdigital or amendments to the Content as may be made available for download from our technical support web pages.

Extended or Enhanced Technical Support

Your Training Provider may purchase additional or enhanced technical support on your behalf. This may include entitlement to free issues of Major Release upgrades and/or an extended technical support period.

You may purchase extended or enhanced technical support directly from Bristol Groundschool.




Website terms of use

1. Introduction

1.1       These terms and conditions of use (‘Terms of Use’) refer to the official website of Bristol Groundschool (‘BGS’, ‘our’, ‘we’ or ‘us’), which is accessible via the address www.bristol.gs and its variations (‘Website’). By using, or contributing to, the Website you (‘User’ or ‘you’) agree to these Terms of use. You may print and keep a copy of these Terms of use.

1.2       If you do not agree to be legally bound by this Agreement please leave the Website immediately. Your continued access and use of the Website will amount to acceptance of these Terms of use.

1.3       BGS reserves a right to change the Agreement at any time and will post a ‘highlight’ to this section if changes are made. You should review these Terms of use on a regular basis to ensure that you are aware of any changes made as you will be legally bound by any amended terms if you continue to use the Website after the changes.

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2. Disclaimer and limitation of liability

2.1       BGS does its best to ensure that all information on the Website is accurate. If you find any inaccurate information on the Website please let BGS know by sending an email to info@bristol.gs and we will correct it, where we agree, as soon as practicable.

2.2       BGS gives no warranty or assurance about the content of the Website. As the Website is under constant development its contents may be incorrect or out-of-date and are subject to change without notice. While BGS makes every effort to ensure that the content of the Website is accurate, BGS cannot accept liability for the accuracy of all content at any given point in time.

2.3       BGS makes every effort to ensure that its computer infrastructure is error- and virus-free but does not warrant that any material available for downloading from the Website will be free from infection, viruses and/ or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

2.4       Neither BGS nor any of its agents, employees and sub-contractors shall be liable to you or any other party for any claim, loss, demand or damages whatsoever (whether such claims, loss, demands or damages were foreseeable, known or otherwise) arising out of or in connection with the use of the Website or information, content or materials included on the Website.

2.5       In no event shall BGS or any of its agents, employees or sub-contractors be liable to you for any indirect or consequential loss or damage including, without limitation, any;

2.5.1    loss of actual or anticipated profits (including loss of profits on contracts);

2.5.2    loss of revenue;

2.5.3    loss of business;

2.5.4    loss of opportunity;

2.5.5    loss of anticipated savings;

2.5.6    loss of good will;

2.5.7    loss of reputation;

2.5.8    loss or damage to or corruption of data;

2.5.9    loss of use of money or otherwise, and whether or not advised of the possibility of such claim, loss, demand or damages and arising in tort (including negligence), contract or otherwise, to the fullest extent permitted by law.

2.6       The Website provides hypertext links to other sites operated by other people. Using such a link means you are leaving the Website. BGS takes no responsibility for, and gives no warranties, endorsements, guarantees or representations in respect of, linked sites. BGS is not responsible for the privacy practices, nor do we accept any liability in connection with the content of, such websites, including those of our group entities, which will in some cases have their own privacy policies tailored for the particular business practices and educational sectors in which they operate. Any concerns regarding any external link should be directed to its website administrator or web master.

2.7       Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, or users, are those of the authors or distributors and not of us. We do not necessarily endorse nor are we responsible for the accuracy or reliability of any opinion, advice or statement made on the Website.

2.8       The information on the Website is not intended to address your particular requirements. Such information does not constitute any form of advice or recommendation by us and is not intended to be relied upon by you in making (or refraining from making) any specific educational, or other, decisions. You should take your own advice and/ or make specific enquiries and independently verify any information before relying upon it.

2.9       If you make an arrangement with anyone named in or connected with the Website this is at your sole risk.

2.10    Nothing in this Agreement excludes or limits BGS’s liability for:

2.10.1 death or personal injury caused by BGS’s negligence; or

2.10.2 fraud or fraudulent misrepresentation; or

2.10.3 the tort of deceit; or

2.10.4 any other liability which may not be limited or excluded by law.

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3. Copyright and other intellectual property

3.1       The Website contains copyright material, trade names and marks and other proprietary information, including, but not limited to, text, software, photos and graphics, and may in future include video, graphics, music and sound (‘Content’). The Content is protected by copyright law, registered and unregistered trade marks, database rights and other intellectual property rights.

3.2       BGS, its licensors, or authorised contributors own the copyright, database right and other intellectual property rights in the selection, coordination, arrangement and enhancement of such Content, as well as in the Content original to it. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit, any of the Content, in whole or in part except as provided in these Terms of use.

3.3       You may download information from the Website for your own personal use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without our express permission or that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material.

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4. Contributing to the website

4.1       Where you elect, or are invited, to submit any contribution or material to the Website (including any text, message board content, photographs, graphics, video, audio or logo) (‘Contribution’) or otherwise consent to the use of the Contribution, then by submitting the Contribution or consenting to its use, you grant BGS a perpetual, royalty-free, non-exclusive license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to your Contribution worldwide and/ or to incorporate your Contribution in other works in any media now known or later developed for the full term of any rights that may exist in your Contribution. If you do not want to grant to BGS the rights set out above, please do not submit your Contribution to the Website. The BGS shall have no liability to you for any misuse by any third party of any Contribution that is distributed by us through the Website or in respect of any infringement of the intellectual property rights in any Contribution by any third party.

4.2       By submitting your Contribution to the Website, you:

4.2.1    warrant and represent that your Contribution:

(a)       is your own original work and that you have the right to make it available to BGS for all the purposes specified above and that it does not breach or infringe anyone BGS’s rights such as copyright or in is in any way illegal;

(b)      is not defamatory, libellous, obscene, menacing, threatening, offensive, abusive, fraudulent or criminal;

(c)       will not and does not contravene any relevant local, national or international law or incite or encourage the contravention of any such law;

(d)      is not related to the conduct of a business;

(e)       does not advertise or market anything in any way; and

(f)       is not otherwise offensive;

4.2.2    agree at all times to follow our message board rules of posting, which will be shown next to the message board;

4.2.3    agree to indemnify and keep BGS indemnified on demand against all legal fees, damages and other expenses that may be incurred by BGS as a result of your breach of the above warranty; and

4.2.4    agree to waive any moral rights in your Contribution for the purposes of its submission to and publication on the Website and the purposes specified above to the fullest extent permitted by law.

4.3       We reserve the right to identify you in response to a court order or threat of legal action.

4.4         If you see any information on the Website that breaches your or BGS’s rights or may be illegal, defamatory or otherwise should be removed, let us know immediately by e-mailing Web Services at register@bristol.gs and, where we agree, we shall do our best to remove it as soon as possible.

4.5       We reserve the right to remove any Contribution from the Website (including any text, message board content, photographs, graphics, video, audio or logo) at any time and without notice and shall not be obliged to give a reason for doing so. In the event that we remove any Contribution from the Website we shall in no way be liable for any loss, liability, cost or expense suffered by you as a result (whether direct or indirect) of such removal.

4.6       We reserve the right to edit, remove postings to message boards, delete or use electronic methods to block or filter any Contribution left on or sent to the Website at our discretion, including without limitation any message that contravenes any of these Terms of use, but we do not have an obligation to do so.

4.7       You must indemnify (pay) us, and keep us indemnified, on demand for any losses we suffer if you breach this provision or any other provision of these Terms of use or the message board rules of posting.

4.8       You should not make libellous postings or any postings that are illegal or breach copyright, database or other related rights. It is your responsibility to check this. We do not accept any liability in this respect.

4.9       You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We reserve the right to report any such breach to the relevant law enforcement authorities and in such an event we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.

4.10    Where we create a link from our Website to any website operated by you, we shall have the right to remove such link at any time without obtaining your prior consent. In the event that we do remove a link from our Website to any website operated by you, we shall in no way be liable for any loss, liability, cost or expense suffered by you as a result (whether direct or indirect) of such removal, including, without limitation to the foregoing generality, where such loss, liability, cost or expense results from a loss of search engine positioning, ranking, placement or optimisation.

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5. Privacy and data protection

5.1       Your right to privacy is important to us. The following terms are provided to explain how we collect and use information about you so that you can make an informed choice about using the Website.

5.2       Data protection

5.2.1    BGS is keen to strike a fair balance between your personal privacy and ensuring that you obtain full value from the products and services it provides, while ensuring that it complies with all protection the Data Protection Act 1998 (‘the Act’) affords to you. BGS will hold your personal data securely in accordance with the Act, under which it is fully registered.

5.2.2    The main purpose of the Act is to contain the possible threat to individuals from the misuse of personal data relating to them held in manual records or on computing equipment. BGS complies with all requirements of the law on protection of personal data held on computer or in manual records. The same requirements apply to any records held by individual students about identifiable living individuals.

5.3       Collection and use of personal data

5.3.1    Personal data is not stored nor captured through the Website without the prior knowledge and consent of Users. Where personal information is captured (eg through web-based forms for feedback, registration, requests, etc), the User will be informed as to what personal information is being collected, who will use it, and for what purpose(s) it will be used.

5.3.2    Any personal data that you give us will be treated with the utmost care and security. We will hold your personal information on our systems for as long as it is still used for the purpose stated when originally requested.

5.3.3    BGS is keen to strike a fair balance between your personal privacy and ensuring that you obtain full value from the products and services it provides, while ensuring that it complies with all protection the Data Protection Act 1998 (‘the Act’) affords to you. BGS will hold your personal data securely in accordance with the Act, under which it is fully registered.

5.3.4    Should you request that we amend or suppress records containing your personal data, we will endeavour to do so as promptly as practical. However, you may receive communications for a transitional period while we process your records.

5.3.5    The Act gives you the right to see the personal information BGS holds on you. Please see Data protection for more information.

5.4       Cookies

5.4.1    This Website uses cookies – a small piece of information stored on your computer in the form of a file – where strictly necessary for the purposes of making the Website work, for monitoring performance or facilitating functionality.

5.4.2    You may refuse the use of cookies by adjusting the settings of your web browser, however please note that if you do this you may not be able to use the full functionality of this Website.

5.4.3    By using this Website, you consent to the use of cookies and use of the data they provide.

5.4.4    For more information, see Cookies.

5.5      Log files

5.5.1    Continuous logs are kept of requests received by the Website’s web servers as it is accessed. These logs are used to analyse usage of the Website.

5.5.2    Each log entry includes the internet protocol (IP) address of the client used (typically, though not necessarily, the IP address of the personal computer (PC) used), the type of client used (typically, though not necessarily, the type and version of web browser used), the URL of the page (or object) requested, the URL of the previous page (or object) requested (known as the ‘referrer’ and could relate to this Website or another), and the reference number stored in a cookie created by the Website (if one exists). BGS logs additionally contain the username used to access restricted areas of the Website.

5.5.3    BGS is only able to link log entries to individuals where it holds personal data that can be associated with log entries using IP address, username, or reference number from cookies. This is only possible in relation to Users connected directly to the BGS network (ie using an BGS IP address) and Users using an BGS account (ie using an BGS username). We will only use this information to identify you where we are required to by law or where we suspect that there has been a breach of the law or of these Terms of use.

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6. User names and passwords

6.1       You are solely responsible in all respects for all use of and for protecting the confidentiality of any username and passwords that may be given to you or selected by you for use on our Website. You may not share these with or transfer them to any third parties.

6.2       You must notify us immediately of any unauthorised use of them or any other breach of security regarding our Website that comes to your attention.

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7. Accessibility

7.1       BGS seeks to ensure that people are treated equally regardless of age, disability, race, nationality, ethnic or national origin, gender, religion, sexual orientation or personal circumstances. BGS does its best to ensure that the Website and products are accessible to all its users and potential users, including but not limited to users with disabilities.

7.2       If you need any advice on making your web content and services accessible, please contact info@bristol.gs.

7.3       Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the Website without notice (see below). We will not be liable if for any reason the Website is unavailable at any time or for any period.

7.4       From time to time, we may restrict access to some parts of the Website, or the entire Website, to users who are (as the case may be) students, BGS employees or who have registered with us.

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8. General

8.1       The Agreement forms the whole agreement between you and us. You acknowledge that you have not entered into this Agreement in reliance upon any warranty or representation made by us or any other person and you waive any rights to damages/ rescission you may have for misrepresentation (other than a fraudulent misrepresentation) that is not contained in this Agreement.

8.2       If any provision or term of these Terms of use shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them.

8.3       Failure by either party to exercise any right or remedy under this Agreement does not constitute a waiver of that right or remedy.

8.4       Any formal legal notices should be sent to us at the address at the end of these Terms of use by email confirmed by post.

8.5       Failure by us to enforce a right does not result in waiver of such right.

8.6       You may not assign or transfer your rights under this Agreement.

8.7       We reserve the right to bar Users from the Website and/ or specific web pages, on a permanent or temporary basis at our discretion. Any such User shall be notified and must not then attempt to use the Website under any other name or through any other User.

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9. Linking to the Website

9.1       You may link your website to the home page of the Website at www.bristol.gs, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. BGS reserves the right on demand, as it in its discretion thinks fit, to direct you to remove any links to the Website from your website and you shall promptly comply with any such direction or any other lawful direction that we may give to you in relation to the placing of any such link on your website.

9.2       You must not establish a link from any website that is not owned by you.

9.3       Our Website (or any part of its or content on it) must not be framed on any other site, nor may you create a link to any part of the Website other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in paragraph 4 above.

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10. Trade Marks

10.1    “Bristol Groundschool” is a UK registered trade mark of Bristol Groundschool Ltd.

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11. Governing law

11.1    The Agreement is governed by English law notwithstanding the jurisdiction where you are based. You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms of use and for those purposes irrevocably submit all disputes to the jurisdiction of the English courts. The place of performance shall be England.

11.2    We provide no warranty or guarantee that the Website or information available on it complies with laws other than those of England.

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12. Further information

12.1    Further information on these Terms of Use or your privacy can be obtained from the Managing Director, Bristol Groundschool Ltd, Windmill Road, Kenn, Clevedon, BS21 6UJ, UK.

12.2    Or via telephone: +44 (0) 1275 340444

12.3    Or via email info@bristol.gs


© Bristol Groundschool 2014