Student support

Submit a BGS Support Request

If you have a technical issue, you may be able to fix it yourself quickly. This support wizard is designed to help you do that. Alternatively, the most frequently asked questions are listed below but if you cannot find the answer you are looking for, please email support@bristol.gs or complete this support request form.

I have an old version of ATPdigital – v5.x or earlier. Can I get a free subscription to BGS Online?
The free subscription to BGS Online applies only to ATPdigital v6.0 users. However, as an ATPLdigital v5.3 user you are eligible for an upgrade to ATPdigital v6 for just £150. To apply for your upgrade, please contact the customer support team here, or if you have already opened a support case, just reply to the email asking for an upgrade.
I’m an ATPdigital v6 user and my BGS Online subscription has run out.
As an ATPdigital v6 user you are entitled to 12 months’ free access to BGS Online. After that period you can purchase an extension to your subscription. Just log onto BGS Online as normal and go to my account. Your first extension period (however long it is for) is at a 50% discount; subsequent extensions are full price, so chose the period for your first extension wisely.
I have downloaded the ATPdigital iPad app but don’t seem to be able to see any content?
The iPad app enables you to see content if you have purchased an ATPdigital licence. When you do so, we’ll send you a username and password which will enable you to log on and you should be able to see the content. If you would like to purchase a copy, please purchase a licence in the shop. When you have activated your copy it will take a while to download all the content. During this period you will be able to access the app, but not all the content will be visible. The time taken to download depends on the speed and integrity of your internet connection. We advise iPad users on pay-as-you-go 3G plans or limited data plans to connect using WiFi during this initial data transfer as it is generally faster and will not use your 3G data allocation. If you have activated your copy of the desktop software, have allowed sufficient time for your iPad app to download the content and still cannot see the content, please contact us using the BGS Support Form if you have not already done so.
There are differences between the content of my printed notes and ATPdigital?
We frequently need to amend the course content to correct errors, to react to changes in the syllabus or to cover material differently in response to exam question feedback. Changes made to the CBT are distributed automatically and so will appear in your version of ATPdigital in as little as 12 hours from us making the change. It is not practical to amend copies of the manuals already distributed, so changes made in the CBT may differ from your printed manuals, if you have them as part of your course. We ensure, during your revision course, that you are made aware of the latest course updates.
I have spotted an error in or omission from the course materials.
We really appreciate feedback. We strive to make the materials as accurate and up-to-date as possible, and so welcome your input if we have not got it right. Please advise us by emailing support@bristol.gs, if you have not already done so.
When doing a practice exam, the % I scored and number of questions answered do not seem to add up?
This is because different questions are worth different scores. For example, if you answered 45 questions out of 60 correctly, you will have answered 75% of the questions correctly but may have a score with is greater or less than 75%; if the 40 of the questions you answered have a score of 2 marks and the remaining 5 have a score of 1 mark, your total score will be 85. If the test has a total potential mark of 120 marks, you will have scored 85/120 = 71%. However, if the test has a potential mark of 105 you will have scored 85/105 = 81%. This is exactly how the JAA and EASA exams are marked, so we use the same marking scheme.
What are the system requirements for ATPdigital for PC or mac computers?

There are different versions of ATPdigital for PCs and for Macs. You can install our ATPdigital software on two computers/iPads.

  • The hardware requirements are a 2GHz or faster processor, 4Gb of RAM, 20Gb of available hard disk space and, for Apple Macs only, a 64 bit processor.
  • Internet access to activate the program for the first time and whenever you wish to synchronise your results, or download updates.
  • Flash Player. Most computers have this already, if not it can be downloaded free of charge from www.adobe.com
  • For a PC you will need Windows Vista or later and for a Mac you will need Mac OS X version 10.9 or later.

 

BGS Support Team

Deb
BGS Support Manager