Student support

Submit a BGS Support Request

The most frequently asked questions are listed below but if you cannot find the answer you are looking for, please email support@bristol.gs


I’m an ATPdigital user and my BGS Online subscription has run out.

As an ATPdigital user you are entitled to 12 months free access to BGS Online from the date that you enrolled on the course. After that period you can purchase an extension to your subscription. Just log onto BGS Online as normal and go to my account. You will get a 50% discount for your first renewal.

I have downloaded the ATPdigital iPad app but don’t seem to be able to see any content?

The iPad app enables you to see content if you have purchased an ATPdigital licence. When you do so, we’ll send you a username and password which will enable you to log on and you should be able to see the content. If you would like to purchase a copy, please purchase a licence in the shop. When you have activated your copy it will take a while to download all the content. During this period you will be able to access the app, but not all the content will be visible. The time taken to download depends on the speed and integrity of your internet connection. We advise iPad users on pay-as-you-go 3G plans or limited data plans to connect using WiFi during this initial data transfer as it is generally faster and will not use your 3G data allocation.

If you have activated your copy of the desktop software, have allowed sufficient time for your iPad app to download the content and still cannot see the content, please email support@bristol.gs if you have not already done so.

There are differences between the content of my printed notes and ATPdigital?

We frequently need to amend the course content to correct errors, to react to changes in the syllabus or to cover material differently in response to exam question feedback. Changes made to the CBT are distributed automatically and so will appear in your version of ATPdigital in as little as 12 hours from us making the change. It is not practical to amend copies of the manuals already distributed, so changes made in the CBT may differ from your printed manuals, if you have them as part of your course. We ensure, during your revision course, that you are made aware of the latest course updates.

I have spotted an error in or omission from the course materials.

We really appreciate feedback. We strive to make the materials as accurate and up-to-date as possible, and so welcome your input if we have not got it right. Please advise us by emailing support@bristol.gs, if you have not already done so.

Why is there a difference between the % of questions I get correct and my exam score?

In the official EASA examinations questions are allocated marks, answers to some questions are worth more than others. This means that it is possible to answer more than 75% of the number of questions correctly but still fail the exam, as your score is below 75%. We follow the same rules, so very often the % of questions answered correctly and the score % are different figures.

What are the system requirements for ATPdigital for PC or mac computers?

There are different versions of ATPdigital for PCs and for Macs. You can install our ATPdigital software on two computers/iPads.

  • The hardware requirements are a 2GHz or faster processor, 4Gb of RAM, 20Gb of available hard disk space and, for Apple Macs only, a 64 bit processor.
  • Internet access to activate the program for the first time and whenever you wish to synchronise your results, or download updates.
  • Flash Player. Most computers have this already, if not it can be downloaded free of charge from www.adobe.com
  • For a PC you will need Windows Vista or later and for a Mac you will need Mac OS X version 10.9 or later.