Submit a BGS Support Request
If you have a technical issue, you may be able to fix it yourself quickly. This support wizard is designed to help you do that. Alternatively, the most frequently asked questions are listed below but if you cannot find the answer you are looking for, please email email@example.com or complete this support request form.
I have an old version of ATPdigital – v5.x or earlier. Can I get a free subscription to BGS Online?
I’m an ATPdigital v6 user and my BGS Online subscription has run out.
I have downloaded the ATPdigital iPad app but don’t seem to be able to see any content?
There are differences between the content of my printed notes and ATPdigital?
I have spotted an error in or omission from the course materials.
When doing a practice exam, the % I scored and number of questions answered do not seem to add up?
What are the system requirements for ATPdigital for PC or mac computers?
There are different versions of ATPdigital for PCs and for Macs. You can install our ATPdigital software on two computers/iPads.
- The hardware requirements are a 2GHz or faster processor, 4Gb of RAM, 20Gb of available hard disk space and, for Apple Macs only, a 64 bit processor.
- Internet access to activate the program for the first time and whenever you wish to synchronise your results, or download updates.
- Flash Player. Most computers have this already, if not it can be downloaded free of charge from www.adobe.com
- For a PC you will need Windows Vista or later and for a Mac you will need Mac OS X version 10.9 or later.